Prior Authorization Services

Prior Authorization Services for Medical Practices

Outsource prior authorization services to a team that submits, tracks and follows up every request, so patients get care on time and claims are not denied for missing approvals. We handle prior authorizations for procedures, imaging, therapy and medications across commercial, Medicare Advantage and Medicaid plans.

Medical billing and claims paperwork on an office desk

The Problem

Prior Authorizations Are Eating Your Staff’s Week

Physicians and staff spend many hours every week on prior authorization requests, phone calls and fax follow-ups. Delays push back treatment, frustrate patients and sometimes lead them to abandon care.

When an authorization is missed or expires, the claim is denied, and that revenue is often impossible to recover.

01

Hours on hold and portals.

Each payer has a different portal, form and process.

02

Treatment delays.

Slow approvals push back procedures and therapy.

03

Denied claims.

Services performed without valid authorization are denied.

04

Expired authorizations.

Visit counts and date ranges run out without anyone noticing.

What We Do

Our Medical Prior Authorization Services

01

Authorization Checks

We identify which services need prior authorization for each payer.

02

Request Submission

Requests submitted through portals, electronic PA and fax with clinical documentation.

03

Follow-Up Until Decision

We chase pending requests until approved or denied.

04

Peer-to-Peer Support

We schedule peer-to-peer reviews and prepare documentation for providers.

05

Appeals

Denied authorizations appealed with supporting records.

06

Expiry Tracking

Visit counts and end dates tracked with renewals filed on time.

07

Medication PAs

Prior authorizations for specialty and high-cost medications.

08

Reporting

Turnaround times, approval rates and pending requests reported.

The Process

How Our Prior Authorization Service Works

01

Workflow Review

We map your current authorization process and volumes.

02

Setup

EHR and payer portal access configured securely.

03

Daily Intake

New orders checked for authorization requirements.

04

Submission

Requests submitted with complete documentation.

05

Follow-Up

Pending requests chased until a decision.

06

Reporting

Weekly status and monthly performance reports.

FAQ

Prior Authorization Questions

Prior authorization services handle the process of getting approval from a health plan before a service, procedure or medication is provided, including checking requirements, submitting documentation, following up and appealing denials.

Standard requests often take 2 to 15 business days depending on the payer and service; urgent requests are usually decided within 72 hours. Complete documentation shortens the process.

The terms are usually used interchangeably. Some payers use pre-certification or pre-authorization for inpatient stays and procedures and prior authorization for medications, but all mean approval before the service.

Partly. Electronic prior authorization and payer rules engines can check requirements and submit some requests, but documentation review and follow-up still need people.

Pricing is usually per authorization or a monthly fee based on volume.

Yes, including specialty and high-cost medications.

Healthcare prior authorization services save staff hours and prevent denials. Compare prior authorization services providers on turnaround time and approval rates.

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Related Reading

Give Your Staff Their Week Back

Book a call and we will estimate how much staff time and revenue prior authorizations are costing your practice.